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Adjust Font  Welcome WeBound Customers!As a new Socket Internet customer, we promise to help make the transition from WeBound as seamless as possible.(Make Socket My Homepage) Below is some basic information and updates about the transition of your Internet & E-mail services for your knowledge and reference. LAST UPDATED: 1-21-08 Contact Information for Socket Socket's local support people are ready to answer any questions or help you with any problems. Please do not hesitate to contact us! 1-800-762-5383 Caulfield 417-284-2900 Conway 417-589-0122 Gainesville 417-679-0087 Lebanon 417-588-7800 Mountain Grove 417-547-0001 Richland 573-765-7951 Seymour 417-935-2243 Waynesville 573-774-5700 View Your Local Town Number Open seven days-a-week 8:00 a.m. 10:00 p.m. Monday - Friday 11:00 a.m. - 8:00 p.m. Saturday & Sunday Socket P.O. Box 7716 2703 Clark Lane Columbia, MO 65202 1/1/08 UPDATE: The transition of High-Speed DSL, Dial-up and E-mail WeBound accounts to Socket has been completed. Thank you for your patience during this transition time. Please do not hesitate to contact a local Socket representative if you have any quesitons. 12/27/07 UPDATE: During the transition of your e-mail messages on December 27, 2007 from WeBound's servers to Socket's servers, an interruption occurred which resulted in a temporary delay of e-mail messages. This has been fixed and all e-mail should be moving correctly. Please contact Socket's technical department at 1-800-762-5383 if you are experiencing any problems receiving e-mail messages. Thank you for your patience. ESTIMATED Transition Timeline: No, your @webound.com e-mail address will NOT need to change to an @socket.net address. When is my Internet payment due to Socket? Please call 1-800-762-5383 or send in payment via credit/debit card or check by the 20th of the month your bill is received. Will the price or billing for my service change? No. Socket will honor all current services and prices, so there will be no price changes for your current service. The frequency and method in which your account is billed will also stay the same. If you have a prepaid account, you will not receive an invoice until your account is up for renewal. Do I need to change my dial-up number? No, the local dial-up number you currently use for the Internet will NOT need to change. You will not experience any downtime during the transition of your new Socket Dial-up Internet service. Do I need to upgrade any high-speed DSL equipment? Not likely. Your high-speed DSL modem should be compatible with Socket's DSL Internet service. You will not experience any downtime during the transition to your new Socket High-Speed DSL Internet service. How do I continue to check my WeBound e-mail account? If you do not already, please begin using Outlook Express to manage your @webound.com e-mail. Our tech support agents are standing by to help you set up your Outlook program if you need assistance. Socket's Web Mail Center is also available to check and send your e-mail when you are away from your normal computer. Log in by following the directions below:
2 - Enter in the first part of your e-mail address (username before the @webound.com). 3 - Enter in your password. 4 - IMPORTANT: Change the Mail Server in the login box to mail.webound.com. There should be no loss of messages during the Friday, December 28, 2007 e-mail transfer. If you notice any missing messages, please contact Socket tech support at 1-800-762-5383. Junk Mail You will receive the same level of in-house junk mail filtering that you did from WeBound. Please contact a Socket customer service agent at 1-800-762-5383 if you have any questions or if you would like to reduce your e-mail's amount of junk mailwith Socket's Spam Filter. Blocked Executable Files To help filter unsolicited junk mail from reaching your e-mail address, Socket blocks the following executable files which are commonly used for harmful virus transfer: .exe, .cpl, .pif, .vbs, hta, cmd, .bat, and .scr. Please contact Socket if you have any questions at 1-800-762-5383. WeBound Web Hosting - If you utilize your WeBound Members Space for non-commercial Web sites, your content will be transferred to Socket's Web servers. Commercial Web Hosting clients, please continue to contact WeBound regarding your business' Web Hosting services at 1-800-288-9924. Payment Options Socket provides several payment options for your convenience. You can receive your bill by mail or e-mail. You can view and pay your account ONLINE at MY ACCOUNT or simply set up an automatic payment. Automatic withdrawals through credit card or direct debit makes paying your Socket bill easy. Please contact a Socket customer service representative at 1-800-762-5383 to set up an automatic payment for your new Socket account. Address Book, Calendar, Folders Please contact a Socket tech support agent at 1-800-762-5383 if you would like help to set up these daily use features through a common mail program such as Outlook Express. Payment Options Socket provides several payment options for your convenience. You can receive your bill by mail or e-mail. You can view and pay your account ONLINE at MY ACCOUNT or simply set up an automatic payment. Automatic withdrawals through credit card or direct debit makes paying your Socket bill easy. Please contact a Socket customer service representative at 1-800-762-5383 to set up an automatic payment for your new Socket account. Acceptable Use Policy and Terms of Service Please be familiar with Socket's Acceptable Use Policy and Terms of Service. Questions? If you experience any problems, please do not hesitate to call our local customer service and tech support agents at 1-800-762-5383. We are ready to help solve any questions and check that all your services and account information was transferred from WeBound correctly. Again, we appreciate your patience during this transition period and we thank you for being our customer! Why will I enjoy Socket's Internet? Over the past 12 years, Socket has grown to be Missouris largest, local Internet provider. We maintain the fastest, private dial-up network in the state to offer high-quality Internet speeds with personal support. Our technology and product availability has continued to expand with the fast-paced industry to include local telephone service, High-Speed DSL, Web Hosting, and more (Click to learn more About Socket...) Other Services & Information: High-Speed DSL Internet Accelerated Dial-up Internet PC-cillin Internet Security 2007 Business Telephone Service Referral Award Program Customer Homepage - News, weather, search, etc. at www.socket.net/customer Web Mail Center Terms of Service Acceptable Use Policy Contact Us Read why loyal Socket customers throughout Missouri would recommend Socket to you at www.socket.net/testimonials.
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