It's Customer Service Appreciation Week!


Here at Socket, everyone is involved in creating an exceptional customer experience. So when it comes to celebrating Customer Service Appreciation Week, everyone gets to join in!
 
We began this week with a hot breakfast waiting for the staff, and followed up with an ice cream social on Wednesday. We've also been sprinkling some gift card raffles in throughout the day as well.
 
Of course, the best gift we can get this week is feedback from our customers! If you've had an above-and-beyond customer service experience with Socket, take a moment to tell us about it by emailing kudos@socket.net. We'll pass along your thanks to the rep that took care of you, as well as their supervisor.

 
 
 
 
 
 
 
 
 
 
 
 

Demian Cook, Socket's You-Make-The-Difference Award Winner for September!


Congratulations to Demian Cook, Business Center Analyst, for being named the September recipient of Socket’s You-Make-The-Difference award!
 
Demian started at Socket in 2012 as a Business Center Analyst, and is now a Tier II with the department.  In her current role, Cook helps business customers with any service issues, as well as helping serve as a resource for her fellow agents.
 
"Demian is always willing to help out despite being as swamped with work as she is," said a coworker who nominated her. "She's a wonderful teacher, explaining things clearly, or in different ways, if it didn't make sense the first time."
 
Raised in Montgomery County and a graduate of Wellsville-Middletown R1, Cook originally worked as a network analyst for the military before deciding to try something new. For the next 9 years, Demian worked with children in a variety of roles, including as a preschool teacher and for the Head Start program, before ultimately deciding to jump back into IT.
 
“Each day is a new challenge,” said Demian, when asked why she likes working at Socket. “Plus, everyone here is down to earth and focused on one thing – providing a great customer experience.”
 

Socket Sponsors The Como Cyclocross Series


Socket is happy to sponsor the Como Cyclocross series for the third year running - if you’ve stopped by our office on a Tueday night, you’ve probably seen them in action!
 
Cyclocross is a form of bike racing, where participants are required to quickly dismount and remount their bikes to get over hurdles, hills and any number of other obstacles on the track.  The series is 12 weeks long and starts in September each year.
 
Each Tuesday though November 18th, Cyclocross racers will be borrowing Socket’s front lawn to use as their race track. If you’d like to check it out, stop on by! Each event has a $5 entry fee, but you don’t need a USAC license. To learn more, check out www.comocyclocross.com.

Socket Attends the Millersburg Community Celebration!


Socket was happy to be a part of the Millersburg Community Parade and Celebration on Saturday! It was a perfect day to celebrate the town, which is located west of Fulton and is one of the areas to benefit from Socket's fiber-to-the-home network.
 
The parade, which traveled from the Millersburg Christian Church all the way to the Lions Club, included tractors, pedal bikes, classic cars, and our own Socket van (with plenty of candy, of course). Afterwards, the Celebration had everything from reenacting old west gun fights to classic balloon popping games. We even brought some balloons ourselves.
 
The perfect day ended with a potluck luncheon. The spread was mouth-watering, with BBQ pork, beans, and chocolate chip cookies.
 
We were glad to have been invited, and can't wait to see you all next year!

James Hicks - Socket's You-Make-The-Difference Award Winner for August 2014!


Congratulations to James Hicks, Business Technical Support Agent, for being named the August recipient of Socket’s You-Make-The-Difference award!
 
James has now won this award three times since starting at Socket in 2011. And each time, he’s been lauded for his exemplary dedication to fixing any problem that comes across his desk – from customers’ technical issues to helping his coworkers stay positive (often with his drawer full of candy).
 
“James is incredibly diligent and tenacious in his quests to resolve issues with positive outcomes,” said a coworker who nominated him for the award. “It leads to happy customers.”
 
Originally from Kenoma, MO, James moved to Columbia in 2011 after his brother, fellow employee Nelson, recommended he apply to Socket. He’s been here ever since, along with his cat, Dog (so named for acting decidedly un-cat-like. His nieces disagree with the name and have been calling him Cocoa instead).

"It's a honor to even be nominated," said James. "I'm glad my coworkers find me helpful."

Socket Takes the Ice Bucket Challenge!


With the temperature hovering around 100 degrees, it was almost a relief to see those buckets of ice water lined up on the lawn. However, it was still obviously a little too cold for comfort for these 25 Socketeers!
 
Social media can be a powerful tool for generating visibility of a cause or effort – and that’s how the Ice Bucket Challenge grew so fast. Here’s how it works:
 

  • Someone issues a challenge, usually to a friend or family member.
     
  • The person challenged can either decline by making a monetary donation to a charity or cause, or they can accept the Ice Bucket Challenge.
     
  • If accepted, the person must film themselves pouring a bucket of ice water over their head. This video is posted to social media as proof.
     
  • The person then challenges three other people to the same challenge.

In either case, the charity will gain a monetary donation, or increased visibility through the spread of the videos. According to the New York Times, there have been over a million videos posted so far.

Socket’s owners issued the Ice Bucket Challenge to all of our employees, with a slight twist – instead of asking for donations, our owners instead would make a $20 donation on behalf of everyone who took the challenge.

In all, these brave Socketeers raised over $600 for the John Paul II Medical Research Institute. This organization is dedicated to finding the most ethical and cost-effective ways of conducting medical research, in order to develop therapies and cures for a variety of diseases, including ALS.

To learn more about the John Paul II Medical Research Institute, visit their website at jp2mri.org.

Socket Cleans Up Clark Lane


With the large number of drive-throughs and our proximity to the Interstate, it's only natural that Clark Lane gets hit a little hard with litter.
 
However, with the help of our volunteers, it's definitely looking a lot nicer!
 
Socket employees worked together to pick up over 14 bags worth of trash from the side of the road, as part of the City of Columbia's Adopt-A-Spot program.
 
Afterwards, we treated them to some cold beers and hot wings - the least we could do after working in 90 degree weather!
 
If you'd like to learn more about the City of Columbia's Adopt-A-Spot program, including areas that could still use volunteers, visit the City's website. Permanent and one-time cleanup opportunities are available.
 

New Columbia Service Area Now Open!


Introducing our newest service area in Columbia!
  
We’re thrilled to now be able to offer service to the Limerick Lane area! Several area residents and businesses have asked us to expand to their neighborhood, and we're excited to be there!
 
Residents and businesses in the area now have access to local telephone service from Socket, as well as Naked DSL Internet, which delivers ultra-fast speeds without an active landline.
 
To see if your home is in our new service area, visit www.socket.net/prequalify, or give one of our local techs a call at 1-800-SOCKET-3.

Sungwook Kim - Socket's You-Make-The-Difference Award Winner for July 2014!


Sungwook Kim with SocketCongratulations to Internal Auditor Sungwook Kim for being named the July recipient of Socket's You-Make the-Difference Award!
 

Sungwook is originally from Pusan, a port city on the southeastern part of South Korea.  He moved here nine years ago and began working for Socket in October 2010.  Sung received several nominations and votes from his co-workers this month.  “Sung is a great asset for Socket,” says a fellow employee. “He comes in early and stays late. He is diligent and thorough. Sung definitely deserves this award.”
 
When asked for his impression of Missouri, Sung replied that he loves this state.  Although he grew up as a city dweller, Sung has learned that he really enjoys Missouri’s beautiful outdoors. In fact, camping has become one of his favorite hobbies. When they are not enjoying the outdoors, Sung and his wife also spend a lot of time browsing around antique shops.
 
“It’s been really wonderful,” says Sung about his time at Socket.  “The company culture is very unique and I’ve learned a lot these past four years.” He describes his job as both “challenging and enjoyable.”  
 
Working in a technology company is not such a stretch for Sung.  Not many know that he really enjoys collecting rare cables (i.e. USB cables etc.).  He’ll even have these rare cables shipped in from other countries, like the UK.
 
When asked about his thoughts on the award, Sung responded, “I never thought I would receive such an honor. Usually accounting is a small part of Socket (compared to the rest of the operations) and I think there are a lot of very passionate people doing an excellent job here.  I am very thankful for the nomination.”
 

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Who is Socket

Founded in 1994, Socket is a Missouri-based telephone and Internet service provider with the largest service area in the state.

Socket is a privately held company that provides families and businesses a choice for local and long-distance phone and Internet service. We combine the highest quality customer service with in-depth technical knowledge.

Our network serves more than 20,000 residents and businesses in more than 400 Missouri cities, and our customers enjoy simple billing and quick, friendly service.
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