Scott Stratman - Socket's You-Make-The-Difference Winner for December


Scott Stratman with SocketCongratulations to Scott Stratman, Network Facilities Manager, on winning this month’s You-Make-The-Difference award!
 
Other than owner George Pfenenger, Scott is the longest service employee at Socket, having started here back in 1996. At the time, the company had fewer than a dozen employees, and only sold dial-up Internet service (we've grown a lot)!
 
Since then, Scott has become our Network Facilities Manager, working to make sure Socket’s network remains healthy as we continually add new services to it. His years of knowledge and experience with Socket are always a valuable resource for teammates to draw on, as well.
 
“He is never shy about helping out, or just being a friendly face if needed,” said a coworker who nominated him for the award. “His many years of service also leave him with invaluable knowledge and skills… I am blessed to work with him.”
 
Originally from Jefferson City, Scott now lives in Ashland with his wife, Dena, and three daughters. In his free time, Scott can be found tinkering in his garage with “anything that has an engine,” a pastime he’s glad to see his daughters taking an interest in as well.
 
“I’ve seen [Socket] grow from an ISP with a total of 100 dial-up modems to what it is today…” said Scott. “And I’ve enjoyed the challenges that come with Socket’s evolution and new service offerings. Working with so many talented and intelligent people, I’m proud to have received this award.”
 
Congratulations, Scott!

John McCrady - Socket's You-Make-The-Difference Award Winner for November!


John McCrady with SocketCongratulations to John McCrady, Business Center Analyst, for being named the November recipient of Socket’s You-Make-The-Difference award!
 
After being encouraged to apply by several of his friends who already worked here, John started in residential tech support about three years ago. Since then, he's worked his way up to the business center, helping customers with their service issues and acting as a resource for his fellow agents.
 
"John is constantly going out of his way to make every customer feel special, and will work on any problem to completion," said a coworker who nominated him. "John is a great co-worker, a great employee, and a great person in general."
 
A native Columbia resident and a graduate of Rock Bridge, John is deeply knowledgable when it comes to cult 1980s action movies starring Kurt Russell. He is also, of course, a master at quickly solving customer issues, as his coworkers will attest.
 
"It's all in the reflexes," said John.
 
Thanks for all you do, John - you were born ready for this award. Congratulations!

Jim Quisenberry - Socket's You-Make-The-Difference Award Winner for October 2014!


Congratulations to Jim Quisenberry, Field Services Technician, for being named the October recipient of Socket’s You-Make-The-Difference award!
 
Jim started at Socket in 2012 as a field services technician, and was soon promoted to department supervisor. Additionally, he is now responsible for the development of a construction team for Socket’s outside plant builds, including fiber drops for both residential and business customers.
 
 “I applied [to Socket] after reading about the rural fiber to the home project, and wanted to be a part of it,” said Jim. “A bonus for me was learning about how [Socket’s] network and telephony in general works.”
 
Originally from Mexico, Missouri, Jim has always been a musician. In his free time, he is a vocalist and lead guitar player in local band Primitive Soul, which regularly plays shows all across mid-Missouri.
 
“Receiving this award is special since it’s awarded by my coworkers,” said Jim. “I’m grateful that they think I deserve this.”

Socket Visits Mizzou's Off-Campus Housing Fair!


Friday was below freezing, but it didn't stop hundreds of students from visiting Socket at the MU Off Campus Housing Fair.
 
We've been attending the fair for several years, but we pulled out all the stops this time. The marketing team hauled oodles of promotional material, including 300 shirts and by the sixth hour our supplies (and employees) were exhausted!
 
Socket’s customer service and flat rate pricing came as a welcome surprise to many students frustrated with their current providers. If you're wondering if Socket is available where you live, or where you plan to move, visit www.socket.net/prequalify to see available packages and speeds at your address.

It's Customer Service Appreciation Week!


Here at Socket, everyone is involved in creating an exceptional customer experience. So when it comes to celebrating Customer Service Appreciation Week, everyone gets to join in!
 
We began this week with a hot breakfast waiting for the staff, and followed up with an ice cream social on Wednesday. We've also been sprinkling some gift card raffles in throughout the day as well.
 
Of course, the best gift we can get this week is feedback from our customers! If you've had an above-and-beyond customer service experience with Socket, take a moment to tell us about it by emailing kudos@socket.net. We'll pass along your thanks to the rep that took care of you, as well as their supervisor.

 
 
 
 
 
 
 
 
 
 
 
 

Demian Cook, Socket's You-Make-The-Difference Award Winner for September!


Congratulations to Demian Cook, Business Center Analyst, for being named the September recipient of Socket’s You-Make-The-Difference award!
 
Demian started at Socket in 2012 as a Business Center Analyst, and is now a Tier II with the department.  In her current role, Cook helps business customers with any service issues, as well as helping serve as a resource for her fellow agents.
 
"Demian is always willing to help out despite being as swamped with work as she is," said a coworker who nominated her. "She's a wonderful teacher, explaining things clearly, or in different ways, if it didn't make sense the first time."
 
Raised in Montgomery County and a graduate of Wellsville-Middletown R1, Cook originally worked as a network analyst for the military before deciding to try something new. For the next 9 years, Demian worked with children in a variety of roles, including as a preschool teacher and for the Head Start program, before ultimately deciding to jump back into IT.
 
“Each day is a new challenge,” said Demian, when asked why she likes working at Socket. “Plus, everyone here is down to earth and focused on one thing – providing a great customer experience.”
 

Socket Sponsors The Como Cyclocross Series


Socket is happy to sponsor the Como Cyclocross series for the third year running - if you’ve stopped by our office on a Tueday night, you’ve probably seen them in action!
 
Cyclocross is a form of bike racing, where participants are required to quickly dismount and remount their bikes to get over hurdles, hills and any number of other obstacles on the track.  The series is 12 weeks long and starts in September each year.
 
Each Tuesday though November 18th, Cyclocross racers will be borrowing Socket’s front lawn to use as their race track. If you’d like to check it out, stop on by! Each event has a $5 entry fee, but you don’t need a USAC license. To learn more, check out www.comocyclocross.com.

Socket Attends the Millersburg Community Celebration!


Socket was happy to be a part of the Millersburg Community Parade and Celebration on Saturday! It was a perfect day to celebrate the town, which is located west of Fulton and is one of the areas to benefit from Socket's fiber-to-the-home network.
 
The parade, which traveled from the Millersburg Christian Church all the way to the Lions Club, included tractors, pedal bikes, classic cars, and our own Socket van (with plenty of candy, of course). Afterwards, the Celebration had everything from reenacting old west gun fights to classic balloon popping games. We even brought some balloons ourselves.
 
The perfect day ended with a potluck luncheon. The spread was mouth-watering, with BBQ pork, beans, and chocolate chip cookies.
 
We were glad to have been invited, and can't wait to see you all next year!

James Hicks - Socket's You-Make-The-Difference Award Winner for August 2014!


Congratulations to James Hicks, Business Technical Support Agent, for being named the August recipient of Socket’s You-Make-The-Difference award!
 
James has now won this award three times since starting at Socket in 2011. And each time, he’s been lauded for his exemplary dedication to fixing any problem that comes across his desk – from customers’ technical issues to helping his coworkers stay positive (often with his drawer full of candy).
 
“James is incredibly diligent and tenacious in his quests to resolve issues with positive outcomes,” said a coworker who nominated him for the award. “It leads to happy customers.”
 
Originally from Kenoma, MO, James moved to Columbia in 2011 after his brother, fellow employee Nelson, recommended he apply to Socket. He’s been here ever since, along with his cat, Dog (so named for acting decidedly un-cat-like. His nieces disagree with the name and have been calling him Cocoa instead).

"It's a honor to even be nominated," said James. "I'm glad my coworkers find me helpful."

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Who is Socket

Founded in 1994, Socket is a Missouri-based telephone and Internet service provider with the largest service area in the state.

Socket is a privately held company that provides families and businesses a choice for local and long-distance phone and Internet service. We combine the highest quality customer service with in-depth technical knowledge.

Our network serves more than 20,000 residents and businesses in more than 400 Missouri cities, and our customers enjoy simple billing and quick, friendly service.
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